Terms of Service

Anneava ("the Service") is a coordination platform for individualized-therapy programs. It provides workflow tracking, consent and IRB status records, sample chain-of-custody records, structured data-package handoffs, and reimbursement coordination between licensed parties: clinical sites, CLIA-certified laboratories, construct designers, and contract manufacturers. Anneava is operated by Anneava, Inc. ("we," "us").

Anneava is a technology vendor. It is not, and nothing in the Service shall be construed to make it: (a) a clinical laboratory: it performs and interprets no tests; (b) a pharmacy or drug compounder: it never makes, holds, formulates, or ships any drug product; (c) a sponsor, manufacturer, or party responsible for the safety or efficacy of any therapy (that responsibility rests with the treating clinician, sponsor, or biotech); (d) a medical device or clinical decision-support tool: the Service records and transports status and data but makes no clinical recommendations; or (e) a money transmitter: all funds move through a licensed payment facilitator (currently Stripe, Inc.), and Anneava never takes possession of customer funds. You agree not to use the Service in any way that would place Anneava in one of these roles.

You must provide accurate information when creating an account. The person who creates an organization is its owner and may invite members and assign roles. You are responsible for actions taken under your credentials and for promptly removing team members who should no longer have access. You must be authorized by your organization to bind it to these terms.

Where your use of the Service involves protected health information ("PHI") under HIPAA, Anneava acts as a Business Associate and will execute a Business Associate Agreement ("BAA") with your organization before PHI is processed. Do not upload PHI before a BAA is in place. You are responsible for ensuring that patient identifiers are limited to what the program requires (the Service is designed around de-identified program codes) and that you have all consents and authorizations required to share data through the Service.

You retain full responsibility for: clinical decisions; regulatory compliance of your programs (including IND, IRB, and FDA obligations); the accuracy of records you enter; the contents of documents you upload; and your relationships with laboratories, CDMOs, and other parties. Status links you share externally are your disclosure decisions; revoke them when access is no longer appropriate.

Anneava charges a platform fee and a payment-rails margin on reimbursements processed through the Service, at the rates shown to your organization at program intake. Fees are deducted automatically by the payment facilitator at the time of the transaction. Rates for new programs may change with notice; programs keep the rates in effect when they were created.

You will not: attempt to access another organization's data; probe, scan, or test the vulnerability of the Service; use the Service to violate any law, including HIPAA, the FDCA, or anti-kickback statutes; resell the Service; or upload malicious code. We may suspend accounts that threaten the security or integrity of the Service.

Your organization owns the data it enters. We maintain audit trails of data access and disclosure as part of the Service's design; these records belong to the compliance function of the Service and are retained per Section 9. You may export your programs, payments, custody chains, and audit log at any time from the Reports page.

Either party may terminate with 30 days' notice. On termination we will make your data available for export for 60 days, after which it is deleted, except audit and custody records we are required to retain under HIPAA (minimum six years) or other law.

THE SERVICE IS PROVIDED "AS IS." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ANNEAVA DOES NOT WARRANT THAT ANY THERAPY PROGRAM WILL ACHIEVE ANY OUTCOME AND PROVIDES NO MEDICAL, LEGAL, OR REGULATORY ADVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR AGGREGATE LIABILITY IS LIMITED TO THE FEES PAID TO ANNEAVA IN THE TWELVE MONTHS BEFORE THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

These terms are governed by the laws of the State of Delaware, excluding conflicts rules. Changes to these terms will be posted here with an updated date; material changes will be notified to organization owners. If any provision is unenforceable, the remainder stands. Questions: legal@anneava.com.